About YMCA Victoria
At the Y, we believe in the power of inspired young people. A community not-for-profit organisation with 17 million participations annually across Australia. 5,000 staff and volunteers serve at more than 150 locations every day. We partner with government and private capital to deliver programs and services that include community recreation, adventure and stadium sports, camping, learn to swim, children’s programs, early learning, youth services, retirement living, disability services and social enterprises.
Position Details
Title – Health and Fitness Instructor
Key Internal Relationships:
- Health Club Staff
- Group Fitness Staff
- Customer Service Staff
Key Result Areas (Primary Responsibilities):
1. Health and Fitness Technical Skills and Knowledge
- Work as a team member to provide the very best health and fitness advice, including through
- consultation, by creating a friendly environment.
- Conducting Health Consultations, Program Starts, Follow-Ups and Re-assessments
- Supervision of gym, giving technical advice, support and encouragement to customers
- Ensure all equipment and the facility itself is kept to agreed standards of quality, safety maintenance and presentation
- Support of membership retention and marketing strategies
- Complete, monitor and evaluate checklists
- Ensure customers conform with gym etiquette guidelines
- Attend staff meetings and staff training as required
- Performs other duties as required
2. Administration
- Ensure ongoing maintenance of customer records
3. Customer Engagement
- Provide a welcoming environment for all visitors to the centre with a smile and greeting
- Ensure customer concerns or queries are dealt with promptly
- Build a rapport with customers
4. Leadership
The following are applicable only to those qualified in Certificate IV in Fitness
- Capable of training and inducting new staff in Health & Fitness instructor position
- Behave in a responsible and positive manner at all times
- Conduct workshops / training sessions on exercise technique
- Conduct community education seminars related to Health and Fitness
- Able to perform basic leadership tasks such as rosters, reporting on KPI’s, lead retention programs
- Potential to step into an acting Health & Fitness Team Leader role
- Make recommendations to management regarding improvements to gym operations
- Able to deliver Personal training sessions
Position Specific Requirements
Mandatory Pre-Requisite Qualifications:
- Certificate III in Fitness or approved equivalent
- SIS40215 – Certificate IV in Fitness or approved equivalent (completed or working towards completion)
- Current Fitness Australia Registration, or approved equivalent
- HLTAID001 or HLTAID009 Provide Cardiopulmonary Resuscitation
- HLTAID003 or HLTAID011 Provide First Aid
- 20 Continuing Education Credits (CECs) every two years, in order to maintain your accredited Fitness Industry registration
Desirable Qualifications and Experience:
- Emphasis on courses relative to the groups that you predominantly work with (e.g. pregnancy, older adults)
- Interpersonal skills and an ability to deal with a diverse range of customers in age, culture, fitness histories and other backgrounds
- Specialist injury management knowledge (e.g. medical conditions, disabilities) will be highly regarded
- Minimum of 12-months relevant experience
Capabilities and Behaviours:
- Demonstrates YMCA Victoria values, Honesty, Caring, Respect and Responsibility
- Demonstrates motivation and commitment to perform to their best
- Accepts personal accountability for workplace actions and consequences to better influence
- Knowledge of organisational vision and belief
- Undertakes set up and pack up using correct manual handling procedures where rostered.
- Capable of anticipating and responding to more difficult customer queries
- Confidently and where appropriate interacts with others providing effective and respectful direction, feedback and support
- Understanding of the YMCA including other programs and functions at a centre level
- Where necessary can identify and suggest improvements to existing processes and procedures
- Clearly demonstrated commitment to ongoing personal and professional development (e.g. attends all training)
Personal Attributes:
- Works as part of a team and shows professionalism and respect to all staff and customer
- Punctual in both attendance on shift and at staff meetings or training
- Demonstrate flexibility to a variety of shift times in an effort to share the workload
- Ensures a clean neat presentation in correctly presented uniform
- Displays a commitment to continued learning and professional development
- Displays understanding & respect to those of different talents, abilities and faith
TO APPLY:
Please contact [email protected] with resume’s and availabilities.
